FREQUENT ASK QUESTION
Q1: What is the different between Under Warranty and After Warranty?
A1: Under warranty, this is a value added service provided by the manufacturers to customer that their product will function reliably under normal use according to their operating instruction. In the event of product malfunction within the warranty period, free service and replacement of certain part specified will be granted.
Q2: How can I qualify for Under Warranty service?
A2: If your product is still “Under Warranty”, remember to:
a. Produce a valid manufacturer’s warranty card and check if the card has expired.
b. Produce your invoice/cash sale bill/receipt.
Q3: What type of services provided by HSL Appointed After-Sales Service Center?
A3: Service type available is:
- Set up, repair and return
- Estimation cost of repair
- Free services (parts) for under warranty sets only
- Provide consultation on repair works
- Basic trouble shooting enquiry
- Explain warranty conditions
- Status checking on repair
- Competitive service charge
- Extensive nationwide service support
- Outdoor repair service available
Q4: What type of product services available by HSL Appointed After-Sales Service Center?
A4: Products accepted for service include:
- Video
- Movie Camera
- Colour Television
- Cordless Phone
- Radio, Personal Stereo, Radio Cassette
- Portable CD, VCD, DVD Player, Stereo System, HIFI Components
- Fridge, Washing Machine, Micro Oven, Wine Cooler, Air Purifier
- Gas Appliances, Home Shower, Ceiling Fan
- Blender, Shaver, Hair Dryer, Vacuum Cleaner
- Others – Please contact our HSL Authorised After-Sales Service Agent for details at 03-9274 4890.
Q5: Is HSL Appointed After-Sales Service Center provide outdoor service?
A5: Outdoor service appointments for bulky items are available during HSL Appointed After-Sales Service Center business hours.
Q6: Is the outdoor service chargeable?
A6: The outdoor service is chargeable as followings:
- Traveling and administration fee at RM30.00 is chargeable for bulky items without warranty in the event of an outdoor appointment repair. This cost exclude labour, spare parts and related repair charges.
- The outdoor service appointment repair is valid for bulky items and within the radius of 30 km from HSL Appointed After-Sales Service Center nationwide.
- Other than bulky items, HSL Appointed After-Sales Service Center also provides pick-up service within the radius of 30 km at a fixed transport fee of RM60.00 per trip.
Q7: How do I decide proceed to repair?
A7: Our professional service consultant will provide you the estimation cost of repair prior to you consent to repair.
Q8: Is HSL Appointed After-Sales Service Agent charge for professional service consultation fees?
A8: Yes. Minimum administration fee is RM30.00 for all product categories. No administration fee will be imposed in assessing the repair for accessories. There will be no administration fee charges once the agreement is made to proceed with the repair.
Q9: How do I know my product has been repaired?
A9: You can contact our HSL Appointed After-Sales Service Agent for status checking on repair.
Q10: How long does the repair work take?
A10: Normally the repair work takes less than one month calculate from the day of received customer set provided spare part is available.
Q11: Do I need to pay any cost of repair prior to the service?
A11: No. Only a RM30 deposit is imposed on all “After Warranty” defective units sent to HSL Appointed After-Sales Service center. Acceptance of the deposit payment is at the discretion of HSL.
Q12: What is HSL service disclaimer clause?
A12: Products not collected/claimed by customers for whatsoever reason(s) after three (3) months from the date of notification either through written or verbal from HSL shall be disposed of at the absolute discretion of HSL.